Frequently Asked Questions

Do you have retail store locations?

Sadly not, although we do sell at events and fairs quite regularly. Take a look at our instagram for news on any imminent events.

Do you offer wholesale orders?

We do on some lines. You can use our contact form to make your enquiry.

Are there any active discount codes or promotions?

We offer a 10% discount code for your next order when you subscribe to our newsletter. We also have a small sale department where you'll find some great deals.

How can I contact customer services?

You can use our contact form, or the pop up assistant on our site. Please be aware that your response will be from a real human so it may take a short period for you to receive a reply.

Do you offer express shipping?

Yes we do for UK addresses. You can choose express at checkout. Find out more about our shipping policy here.

Do you ship internationally?

Yes we do on everything, except La Eva's products which we cannot ship internationally. Find out more about our shipping policy here.

Please note that international orders may incur additional duties and/or taxes which will be charged directly to you.

Do you offer free shipping?

Yes we do on UK orders over £100!

My order hasn’t arrived yet. What shall I do?

UK ORDERS- You'll find tracking info on your shipping despatch email. Please firstly check your parcel's progress using that. If it appears that your parcel has gone astray, we can either refund you or start arranging replacement piece/s. Please contact us using this form to discuss how to progress.

EU & INTERNATIONAL ORDERS- You'll find tracking info on your shipping despatch email. Please firstly check your parcel's progress using that. If it appears your parcel is lost, we have a waiting period of 35 working days from your dispatch date before we either refund you or arrange replacement piece/s. Please contact us using this form to discuss how to progress.

What is your refund and returns policy?

Read all out our refund and returns policy here. 

Where are your products made?

Most if our products are made in the UK, including all Plum & Belle own brand pieces. Some other brands, like Casa Cubista and Aarven, are made beyond the UK. We list details of where items are made in the 'Sustainability Excellence' section on each product page.